ICT Service Desk signThe ICT Service Desk is located on the South Kensington Campus and is your first point of contact for IT-related problems and queries.

The ICT Service Desk is open from Monday to Friday, 08.30 to 18.00 (excluding College closure days). If you experience an ICT-related issue outside of our working hours, there are various ways to contact us: ICT Service Desk out of hours support.

Ways to contact us

  • Online: ASK ICT is a quick and easy way to log your request or problem and track your progress.
  • By phone: +44 (0)20 7594 9000 or 49000 from a College telephone.
  • In person: Visit the West Wing, 4th Floor, Sherfield Building, South Kensington Campus.
  • Via Twitter: Follow @theservicedesk.

Other ICT Service Support locations

If you need to visit us in person, ICT Service Support is available in other locations: ICT Service Support locations.

ICT Service Desk in the Central Library

Service Desk Specialists in the Central LibraryFor a trial period, you can visit our Service Desk Specialists in the Central Library on South Kensington Campus if you have any IT-related queries or problems.

We will be present from 10.00 to 17.00Monday to Friday on Level 1, opposite the central staircase, next to Room 110.

Report a problem or request a service

Service Desk Specialist answering a call


Report your problem via the ICT Service Desk

We respond to most requests within one working day.