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As part of the Support Services initiative to modernise College processes, the College will be implementing an availability and absence management system this year, called aCloudTeamSeer. The system has been developed to manage staff availability, e.g. holiday, sickness, and other absence types required by the College. The project aims to give members of staff and managers a user-friendly system to record leave in an effective and efficient way.

Currently, the College has no consistent process for requesting and documenting staff availability and absence. aCloudTeamSeer has been identified as an alternative system to the processes currently in place. The system supports the College to meet the statutory regulation around Tier 2 & 5 visa holders and to report on outstanding annual leave, as required as part of FRS102. It will allow the College to report on data in one, centralised system through a BI reporting tool. ACloudTeamSeer also includes an overtime functionality to record overtime, which will be explored with Finance during the project.

Overall, the new system will improve user experience, data quality and decision-making.

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Benefits to the College

✔User-friendly and easy-to-use system
✔No paperwork
✔Team view feature
✔Alternative approvers
✔The new system will allow the College to report on and monitor leave types, e.g. holiday and sickness
✔Allows the College to report on outstanding annual leave- a requirement of FRS102
✔Supports the College to meet the statutory regulations around Tier 2 & 5 visa holders

How the system will work

ACloudTeamSeeris an online planner, which will be accessible via the College’s single sign-on login. Members of staff will raise their requests for annual leave, sickness and other types of leave, which will send an email to their manager for approval.  

The image below shows how the system will look when a member of staff books their leave. The light blue boxes represent the holiday leave that has been requested. The boxes will turn dark blue once the leave has been approved.

  • Book Holiday in TeamSeer’s user friendly format

TeamSeer screenprintManagers will have the option to approve, edit or decline leave via the email when a request is raised. Alternative approvers can be set up in the system to approve, edit or decline leave on behalf of a manager. Members of staff and managers will have access to a ‘team view’ feature, which will show their team’s availability, to help with the process of booking and approving leave. Managers will also be able to see the specific reasons for the leave.  The image below shows the ‘team view’ feature in the system that staff members and managers will see.

  • Request holiday approval by email
  • See what the team is doing

TeamSeer screenprintLine managers will be able to run reports on their team. The image below shows that managers can run reports on holiday allowances, holiday used and number of sick days each member of staff has taken.

  • Select the Team reports option to access a report on staff that you line manage

TeamSeer screenprint

Implementation

The project approach is split into six separate phases:

 
Project phaseGo live dateFaculties/Support Services divisionsStaff group
 Phase I  22 March 2017 Faculty of Engineering (FoE)
Faculty of Natural Sciences (FoNS)
FoE - all Professional Services only
FoE - tier 2 and Tier 5 only
FoNS - all staff - Life Sciences Dept. 
 Phase II  TBC FOGIT
Faculty of Engineering (FoE)
Faculty of Natural Sciences (FoNS)
Security Div - all staff
FoE - Professional Services part-timers
FoE - Tier 2 and 5 part-timers only
FoNS - Life Sciences part-timers only
 Phase III  TBC Faculty of Medicine (FoM)
Support Services
Faculty of Engineering
Faculty of Natural Sciences
Business School
FOGIT
FoM - all staff including ICAMS users
Support Services - all staff exluding ICAMS users
FoE - Academic and Research only excluding tiers 2 and 5 covered in Phases I and II
FoNS - all staff not covered under Phases I and II
Business School - all staff
 Phse IV TBC  ICAMS users Advancement
Education Office
EYEC
HR
ICT
Library
Provost Office
Registry
 Phase V TBC  Overtime  College staff level 1a to 3a
 Phse VI TBC   Payroll integration (reports)  All College staff
Phase I and II are termed pilot phases.  The system will be rolled out College-wide is dependant on the success of Phase I and II.
Summary of the table's contents

Training

Training word on keyboardHigh-level training will be provided by aCloudTeamSeer to system and departmental administrators. These roles will be identified as the project progresses and training will be provided. Guidance notes will be available for staff detailing the functionalities of the system.

Frequently asked questions

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How do I log into my account?
If your Faculty or department is part of Phase I, you can log into you TeamSeer account via this link https://www.teamseer.com/login.php.  Please view the implementation tab for more information on the project phases.

Accessibility
There will be the option to enter holiday leave by keyboard or by mouse click. The company is currently developing a mobile webpage to meet Imperial’s accessibility requirements.

Who is able to enter sick leave?
Any member of staff within the College can log their own sick leave or log sick leave on behalf of a colleague. If logged on behalf of a colleague, the member of staff unwell will receive an email notification for them to confirm the sickness log raised is correct.

Please note, no other leave type can be raised on behalf of another member of staff unless you have permissions to do so. Nominated departmental administrators and HR are able to log other types of leaves.

Will my sick leave be visible to my team?
No. Sick leave will be hidden and your team will be unable to see details. The only leave that will be visible on your calendar will be annual leave, work from home days and training. Nominated departmental administrators and HR will have visibility to leave types so they are able to carry out their normal working duties.

I am a manager and have had some  line manager changes in my team. How can I update TeamSeer?
Please update any  line manager changes via Manager Self Service (MSS) at this link http://www.imperial.ac.uk/human-resources/hr-systems/manager-self-service/. Changes will be captured daily and updated in TeamSeer automatically. Please allow 1 working day for changes to be updated.

Will the system take into account College closure dates?
Yes. College Closure dates will be entered into aCloudTeamSeer each year.

I don’t work full time, how will the system process my work pattern?
Work patterns will be taken from the HR database, and changes will be captured daily. If you have a varying work pattern (e.g. a shift pattern), a departmental administrator will manage your pattern directly in the system. ACloudTeamSeer will calculate your leave entitlement accordingly.  

If I leave and re-join Imperial, will I have the same account?
Yes, if you re-join Imperial the system will identify you based on your CID and your account will be reactivated. 

Will the system link with my outlook calendar?
Yes, the system will create calendar entries in your Outlook calendar. This feature can be switched off. 

Adding aCloudTeamSeer Permission in Outlook (Word)

What happens if I am unwell during my holiday leave?
You must submit a cancellation request for any 'other' leave (e.g. holidays) you had booked during this period. Once the cancellation has been approved by your manager, you are able to complete the return to work form.

If I have any further questions who can I ask?
If you experience any problems with the system please contact your departmental administrator. These roles will be confirmed nearer the time of the go-live date for your area.

 

Introductory video for users

Introductory video for users

Please see this short video for a brief overview of the system